Ken Tse: Bringing it all back home

Great to see Ken Tse back in the business. This morning’s announcement by LS travel retail Pacific that they’ve secured Ken’s services as Head of Operations – Duty Free & Luxury represents a masterstroke by General Manager Ivo Favotto. Ivo knows Ken well from their shared time at The Nuance Group and will have been

Read More

He’s a Craggy Ranger and he’s ok

Courtesy of our national carrier British Airways, my Yeti-like carbon footprint has probably earned me enough air miles to fly from Heathrow to Neptune four or five times a year, first class of course. As a result let’s just say that I’m well versed in terms of the BA product. I could probably recite their entire inflight

Read More

Recognising Olivier’s glorious obsession

As mentioned in my last Blog, I should have been in Haiti this week but had to postpone at the 11th hour due to political turmoil there which disrupted transport and led to widespread strikes. I hadn’t been able to tell you why I was due in Haiti. Now I can. It was to witness

Read More

Unleashing the power of a smile

Bad news and good news. My trip to Haiti this week for a visit to the Hand in Hand for Haiti school, Lycée Jean-Baptiste Pointe du Sable, has been postponed at the last minute due to some unrest in the Caribbean nation. I’m disappointed as it would have been my first chance to see the

Read More

Finding a breath of fresh air in Budapest

Excuse the gap between Blogs but being struck down with a chest infection while on the road is a pretty effective deterrent to creative inspiration. All of us in this industry who travel a lot know that horrible feeling of being a long way from home when illness strikes and it’s certainly one that puts the

Read More