“Airports are not just about numbers. They are about the hearts and minds of every single person who comes through our doors every day.”
As a sector, travel retail is a serial offender. One that is contributing every day to the Atlantic turning into the Atplastic.
People often ask me where I see the next big opportunity in travel retail. Which market? Which consumers? Which categories? Three days in the Philippines has helped shape my answers. Except I wouldn’t say ‘next’ opportunity. It’s here. It’s now. It’s happening.
Many commentators believe there may be truffle ahead in the Year of the Pig but to me that’s hogwash, the sort of prediction I might have made in my younger, rasher days.
“Hello Martin, it’s Isaac Giesen here.” “Isaac, where are you calling from?” “The Atlantic. From my rowing boat.” Get ready for a remarkable Podcast.
The feeling that I have a personal relationship with our readers has never been stronger than over the past few days.
That is the simultaneous opportunity and burden of digital media. We inhabit a global industry, which means that the flow of information is no respecter of time zones, festive seasons nor holidays.
During a filmed interview with Alexander Baev shown on Friday night, each section concluded with the words ‘To be continued’. That is indeed the case for a vibrant travel retail company that has style, substance and heart.
“If you ask a mother which child she prefers, I am sure she will not respond. But I can say that for personal feeling it is Dior Amour.” Parfums Christian Dior’s François Demachy on passion, perfumes and his favourite Dior scent.
“How was your day?” Michael asked me. “Great,” I joked, “I found out the secret recipe.” “That’s good,” he replied. “So now we have to kill you.”
I’m in Wolfenbüttel, home of Jägermeister, the herb liqueur that ranks as one of the best-known alcoholic drinks brands on the planet.
“Sheikha al-Mayassa Hamad bin Khalifa al-Thani asked me, ‘Would you build a piece in the landscape?’ and I said to her, ‘What landscape?,’ and she said, ‘The desert.’ ”
Driving blips, thinned chips, and putting yips aside, though, what a couple of days it has been. The hospitality of Dubai Duty Free is on such a level that you not only feel treated and privileged but also humbled.