La Samaritaine and Changi T4 are among the most exciting developments I have seen in my 30 years of covering this business.
Miscellaneous
Making a mark with e-commerce in the home of Alibaba
It’s no coincidence that cross-border e-commerce specialist and emerging travel retail player GDFS chose Hangzhou as the site to kick-start the next wave of its expansion. On Saturday GDFS opened its first Experience store in this city of nine million people, which is also home to one of the behemoths of the digital retail world, Alibaba. GDFS,
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Miscellaneous
A battle against a foe that can and must be beaten
“You have no idea of what is journey is going to take you through. You have to have trust in the care that you will receive. And in some ways the outcome is incidental to the journey.”
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Events
Mama please don’t take my Toblerone away
Thank you Mondelēz International for reminding me and Dermot that we’ve traversed a few peaks; roamed a few valleys; heck, fallen into a few troughs; but ultimately savoured some sweet, sweet moments along the way.
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Miscellaneous
May the children of Rulin School roam in the sea of knowledge
When we got the books from you, all the students and teachers were so excited. We know we can roam in the sea of knowledge, and use it to build our bright future. Through the books, we can see the world.
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Miscellaneous
The Moodie Blog: On location in Japan at a time of tumult
I’m in the middle of a whirlwind visit to Japan this week, which given the changing dynamics in the business here, could not be more timely. There are fascinating stories everywhere you look from the likely opening of the country’s first arrivals duty free stores to the early struggles of the fledgling downtown duty free
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Miscellaneous
The M and M of instagrammable experiences
Surely that trusty fallback of spell check could help me out? No it couldn’t. It simply offered up a choice of ‘Instagram Mable’ or ‘Instagram Able’.
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Airports
America first, duty free (a close) second: A message from the travel retail industry
“We sell stuff. It’s the best stuff in the world. We’ve got all the best stuff. And all the best prices. All the other shops they tried to match us. Failed terribly. Nordstrom’s? Total losers.”
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Miscellaneous
Symbolising the cultural calling of France
In an age where prejudice is such an easy fall-back, we need all the reminders of culture, humanity, inclusiveness and diversity that we can get.
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Promotions
Celebrating beauty in the Lunar(tic) New Year
In a world turned ugly and feral, the beauty of cultures and human communication are more important than ever.
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Miscellaneous
Presenting the alternative facts of travel retail
I believe the world is actually a much safer place as clearly President Trump and North Korean leader Kim Jong-un will get along just fine.
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Miscellaneous
From Toshiba traveller to Dell boy
Like an aging footballer who’s lost his pace, I’m forced to rely more and more on experience and knowledge, and ensuring the work rate simply never drops, no matter how much you’d like it to.
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Events
Another journey begins for The East India Company
Sanjiv is a human dynamo, irresistible in his energy, consumed by his dreams, an all-too rare example of a businessman who wants to get it right rather than get it fast.