The Moodie Report’s temporary Korean Bureau is about to close after a pleasant two day stay at the Korean Air-run Hyatt Regency Incheon, just a few hundred yards from Incheon International Airport. As the picture above shows, I have a room with a view – in fact a view of what was rated the world’s best
Airports
Case study closed – (Terminal trouble at T5… continued)
“Mr Moodie, we have good news for you. Your suitcase has been located here in Miami and we’ll be sending it to you right away as we know you’ll be leaving tomorrow.” Gloria, the kind lady from British Airways’ handling agency at Miami International Airport, was bringing the case of the missing case to a
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Airports
A traveller’s tale – (‘Terminal trouble at T5’ continued)
Another day, another visit to the local department store to buy some more clothes here in Fort Lauderdale. Another day without my suitcase, still missing from BA 209 on Saturday (see earlier BLOG – ‘Terminal Trouble at T5’). Another day of wondering if there is any intelligent or caring life form left at British Airways.
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Airlines
Terminal trouble at T5
“Do you mind if I take a photo of my suitcase? It’s just in case anything goes wrong, I want to be able to describe it at the other end.” The check-in woman at British Airways in London Heathrow Terminal 5 gave me a quizzical but understanding look. “No problem,” she said. But there were
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Airports
The Trinity arrives in Shanghai
The bright welcome signs at Shanghai Pudong Airport Terminal 1 are everywhere – The Trinity Forum has come to China and the event host, Shanghai Airport Authority, is issuing a warm greeting. Help desks are in place and signage is spread right through the Arrivals hall. The Trinity Forum (full name The ACI Airport Business
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Airports
In the heart of the dragon a travel retail revolution begins…
Can Beijing Capital International Airport T3’s commercial offer possibly live up to the magnificence of the terminal, opened earlier this month? It’s the most daunting of challenges. And so far it’s hard to assess the Sunrise Duty Free-dominated retail portfolio in the international area as most of the stores won’t open until more airlines transfer over
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Airports
Beijing’s great sense of mission
The Moodie Report is in Beijing, China, where in less than eight months the 2008 Olympic Games will take place. Everywhere you go here the excitement is palpable; construction is powering ahead across the city and its surrounds; and there is a very real sense of mission among the people. Beijing Capital International Airport’s new
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Airports
Queues, flaps and footfall at Stansted Airport
This Blog comes to you from London Stansted Airport, never the most inspirational experience and certainly not at 6.30 in the morning. At least the security queue was working better this morning than during my last visit, but that’s more than can be said for the queuing system at the WHSmith store (below). Wanting to
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Airports
Will Nuance-Watson’s bold Changi bid bear fruit?
If you’re into symbolism it doesn’t get much better than this picture. I snapped it during the opening of Nuance-Watson Singapore’s elegant new perfumes & cosmetics mega-store at Changi Airport’s recently opened Terminal 3 last Friday. Pictured is The Nuance Group President and CEO Roberto Graziani being handed a mandarin orange by one of the Chinese
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Airports
Twin propellers of penetration, Baileys style
For years Baileys Irish Cream has been one of the most innovative brands in travel retail and it’s clear the tradition is continuing. I snapped the pictures above and below at DFS Group’s main store at Singapore Changi Airport Terminal 1 last week, en route to Bangkok. What drew my eye were the perky little
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Airports
From Larnaca to Las Vegas
Las Vegas comes to Larnaca. That might sound an unlikely prospect but that’s what is happening in Cyprus as CTC-ARI Airports launches one of the most high-profile promotions seen in the airport retail channel. It’s called ‘Amazing Days at the Airport – Viva Las Vegas’ and it’s part of a planned series of ‘Amazing Day’-themed
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Airports
HMSHost gets into stock management with NASCAR
HMSHost is best known internationally for its food & beverage business. But it’s also a pretty adept airport retailer in its stronghold US market. On Friday the Autogrill-owned company celebrated the Grand Opening of its latest innovative store concept – and it’s one that we think will do really well. The retailer has tied up with
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Airports
So where’s the dummy?
Oh the shame. The terrible, terrible shame. After writing the equivalent of War and Peace and two sequels over the past 18 months about the aviation security crisis and the LAGs issue, The Moodie Report Publisher is surely the last person ever to have any liquids confiscated at an airport, right? Er… wrong. British Airways’