Case study of a changing India

If ever a picture told a story of a country in change it is this one. The scene is Bengaluru Airport near Bangalore, the new greenfield airport opened in late May. The facility, with its impressive emphasis on efficiency rather than glitz, is very much a new airport for a new India. That new India

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Running Miles for Smiles… and a pint of milk

It was that last half mile that did for me, and the extra weight… The Moodie Report knows all about looming deadlines, we live under their guillotine-like effect every day of the week. But one has been looming rather more worryingly than all the others – despite, by our standards, being a long way off. It’s the

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Bravo British Airways as cabin crew show the value of a smile

One finds human kindness in the most unexpected places – even at 35,000 feet up in the sky. Flying back to London from Mumbai, India last Sunday on BA198, a kindly Scottish cabin crew member called Elaine McWilliams (pictured above right with her colleague Maria) stopped to ask me about The Smile Train wristband I was

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The Moodie Blog in India: DFS makes its Indian debut

This is my last Blog from India – written in the Clipper Lounge at Chhatrapati Shivaji International Airport, just yards away from the new DFS Group duty free store at the airport. It has not been an easy debut for the industry leader. Initially it was the second-highest bidder in the duty free tender behind the ill-fated

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The Moodie Blog in India: Mumbai modernisation set to deliver the spirit of India

It’s arguably the most complex modernisation in the history of the airport industry. Chhatrapati Shivaji International Airport, the gateway to Mumbai, is currently developing a new integrated (domestic and international) terminal, one designed to handle 40 million passengers and due for completion by 2012.  Because of quite extraordinary space constraints – much of the land (276 acres, in

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The Moodie Blog in India: All change in Mumbai

Welcome to Mumbai. I have arrived in this incredible city of an estimated thirteen million – more than triple the population of my native New Zealand. It is rainy season here and the roads, always jammed, are worse than ever thanks to the pools of water everywhere. This fervent city is the home of India’s commercial

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The Moodie Blog in India – A Scotsman in Delhi

Gavin McKechnie has seen plenty of challenges during a long career in retail and other customer-facing sectors that began many years ago as a management trainee at McDonald’s (“I still say I learned more there in ten months in terms of people management than I’ve ever learned since”). But he’s never seen anything like the opportunity

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The Moodie Blog in India: Day 5 – Destination Delhi

Every time I visit India’s airports, I feel I am watching history being made. There’s an incredible sense of momentum here, with two new greenfield airports – Bangalore and Hyderabad – being opened in the past few months, and sweeping, ambitious, complex modernisations taking place in Delhi and Mumbai. There are also dozens of other airport developments

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