Time to Split after a tough couple of days

After an horrendous couple of days. it’s time to split. As in get the hell out of the UK and as in fly to Split.

Humanising the complexity of airport food & beverage service

“The last time you dashed for a bagel and a coffee before making your flight… did you give any thought to what goes into the feeding and watering, potentially, of 100,000 people on a given day?”

How Manchester Airport has children reaching for the sky

This challenge introduces the importance of reading for enjoyment, a welcome initiative in an age where children increasingly have a superglue-like bond with their games devices.

Dufry Cambodia shows the value of keeping things simple

What does the message say? That the product, a Johnnie Walker Black Label variant, is exclusive. To both country and to retailer. No clumsy ‘travel retail exclusive’, just EXCLUSIVE.

Making Breakfast at Tiffany’s an airport reality

From Hamad to Hepburn. Add a small food & beverage offer, play Moon River to passengers, ask them to close their eyes and they could be on Fifth Avenue standing alongside Audrey herself…

How Hellenic Duty Free carries out its national duty

This is a destination merchandise offer that truly does justice to the wonderful products that the great nation of Greece, replete with such a bountiful breadbasket, produces.

Becoming inscentsed at Orly – and another bad rap for duty free

Perhaps Booba’s Exclamation (Coty) of Insolence (by Guerlain) contradicted Kaaris’s claim that he was The One (Dolce & Gabbana)?

A really cool initiative at Copenhagen Airport

Beloved passengers. Not a bad addition to airport parlance is it? Especially when accompanied by what I call a truly cool airport initiative.

Full marks to Marqette

What is it about Marqette? It seems to have both the most honest travellers (see our last quite lovely Blog) and the most honest staff. FAB-ulously honest, in fact.

Striking the right notes at Hong Kong International Airport

Like so many things that have happened at this outstanding airport over the past extraordinary few weeks (let alone 20 years), these performances are hitting exactly the right notes.

Flames at HQ, typhoon in Taipei

My original Worldwide Headquarters back in West London is looking more interim than permanent after my neighbour decided to light a bonfire at the back of his garden on Saturday. During a heatwave. As you do.

Airports

July 4, 2018

Bouncing towards victory with the big man in Ballyliffin

“Did you buy those clubs in a yard sale, man? Wow, they’re old…” That was how the world number five ranked golfer Jon Rahm greeted me (and my elderly set of Taylor Mades) today at the Dubai Duty Free Irish Open Pro-Am in Ballyliffin, County Donegal. An insult from one of the world’s greats to

Airports

June 27, 2018

Watch this space – in every sense

Tomorrow (28 June) promises to be one of the truly engaging days in our history in more senses than one.

Airports