Seva Duty Free. Remember the name, you’ll be hearing it a lot more.
Airports
Striking the right notes at Hong Kong International Airport
Like so many things that have happened at this outstanding airport over the past extraordinary few weeks (let alone 20 years), these performances are hitting exactly the right notes.
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Airports
Flames at HQ, typhoon in Taipei
My original Worldwide Headquarters back in West London is looking more interim than permanent after my neighbour decided to light a bonfire at the back of his garden on Saturday. During a heatwave. As you do.
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Events
Spain out in World Cup but Spaniard triumphs in Dubai Duty Free Irish Derby contest
The lesson is clear; if you want your football team to prosper in the World Cup, do NOT enter a Moodie Davitt competition.
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Events
Discovering life in Hel in the happy capital of the world
The endless daylight might not be good for the sleep pattern but it feels more like heaven than hel to me in the happiest country on earth.
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Events
Why a kiss is still a kiss in travel retail
His presentation was themed, ‘A kiss is still a kiss, how to marry cash and unforgettable moments.’ I’m not sure if I’ve ever heard travel retail’s ultimate challenge better articulated.
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Events
Plenty of heat in the FAB judging kitchen
With four nationalities and diverse backgrounds and perspectives represented on the judging panel, there’s plenty of heat, lots of spice and even the occasional boilover in the judging kitchen.
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People
The state of ‘being Heinemann’
‘Being Heinemann’ is about respecting the status quo but also challenging it. It’s about honouring history (five generations and 139 years of it) but also writing new chapters.
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Events
Over and out from Orlando
There is much food for thought and for now the Duty Free & Travel Retail Summit of the Americas remains very much a work in progress.
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Events
Orlando bureau opens for business
Could that be my business partner Dermot Davitt’s no doubt historic post-match hangover in Galway drifting across the Atlantic?
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Events
Marching in unison against cancer
I hate this disease. So does everyone who marched today. And yet the overwhelming sentiment on display was not hate but love, the prevailing mood not of despair but of optimism.
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Events
Marching for the Marsden
You might say that walking 5k is not very far. But believe me, if I had thought back in those dark days of 2010 that I would be doing it eight years on while in robust health, I would have been euphoric.
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Airports
Scents and sensibility at sea
The innovation I like most is called Scents & Spirits, an ‘experience wall’ designed to fuse the worlds of fragrances and ‘luxury libations’.