How an old-age pensioner showed he was no old LAG

One gets the impression that if he’d brought some cheese, crackers, ham and olives in his hand luggage, he may have taken time to set out a table cloth and dine in style on the security counter.

Bidding a double warm goodbye in Orlando

Torben is not retiring (heck, he’s not even shy) but he is handing over responsibility for the Americas to focus on other markets, notably Asia Pacific.

A Hong Kong lunch with two legends

“You’ve seen Henry Steiner’s work. It stares at you from billboards, banks and other buildings – it’s even lurking in your pocket.”

Tales from Tokyo down on the Front Line

Now this young man is clearly well-trained. He knew all about Japanese whiskey (as he should) but his personality was natural, not schooled.

Farewell John Gentzbourger, friend, gentleman, family man, bon vivant

He was so successful with Camus, and so synonymous with it, that it was widely thought he was the owner, hence the sobriquet Jean Gentzbourger Camus, by which he became known all around the world.

Finding a new companion for (travel retail) life

I note, for example, that Doug has already posted three stories online today, which, to remind you, is Sunday, New Year’s Eve. Who to battle daily now?

How L’Oréal Travel Retail’s Emmanuel Goulin declared and shared happiness at Christmas

It is a gesture that emboldens the Trinity spirit and affirms the Christmas spirit. Truly, happiness declared. And happiness shared.

Why Emmanuel is Declaring Happiness and why it pays to attend The Trinity Forum…

Since The Trinity Forum in early November, Emmanuel has been busy rolling out Lancôme Travel Retail’s ‘Declaring Happiness’ campaign. I think we can safely declare that today Emmanuel is himself full of happiness.

Events

December 11, 2017

One man, one boat, one ocean

Unlike Christopher Columbus, Isaac won’t be in a sailing ship. He’ll be in a rowboat.

People

November 29, 2017

The Whinging Pome: Tales from a life in travel retail

“The Whinging Pome Random Rules, Rule 22: Always engage with those sitting next to you on a flight, but very quickly make an assessment whether such an engagement is going to be worthwhile. If not, apply The Whinging Pome Random Rules, Rule 52: Cease all contact and employ diversionary tactics. If Rule No 52 fails,

Airports