The daffodil, not the Black Swan, should now become our metaphor.
I realised that in Clarins you have a group that can foot it with and sometimes excel the biggest (and boy are they big) and best beauty houses in terms of R&D, product creation, packaging, marketing, merchandising and CSR.
It’s sad and grim on every level. A time to buckle down as businesses, stay safe as individuals. It’s important to keep noting that the travel retail sector historically recovers quickly from crisis. It will again this time.
There are rocky weeks and perhaps months ahead for our industry but ultimately they pale in comparison to the human cost of such a crisis.
It seems just the other day that I wrote a news story headlined ‘Advent names Julián Díaz new Dufry CEO as acquisition is completed’. In fact it was 16 years ago, on my birthday (1 March).
I’m confused. Do I turn left (France) or right (Switzerland)? Well, as I always like to do the right thing, I’ll enter Switzerland.
The business empire that he built was worth an estimated US$100 billion. Yet 78 years earlier when he stowed away on a ship to Japan, all the young Shin had to his name was 83 Japanese Yen and a copy of The Sorrows of Young Werther.
It’ s a winning formula based on doing the simple – and not so simple – things well.
The volumes involved were well in excess of any allowance other than that perhaps of North Korean leader Kim Jong-un at Pyongyang Sunan International Airport arrivals duty free.
The 2010s nearly gone. How did that happen? It seems just the other day that I was walking along the banks of the Thames in the darkness of a chilly London night as we ushered in the new millennium.
Tallink is generating enormous sales of Krug and Dom Perignon Champagne, for example, and luxury skincare brands such as Dior and La Mer. Just ensuring supply keeps up with demand is a constant challenge.
My final trip of the year, and indeed of the decade, is over. And what a great way to close out the 2010s it turned out to be.
Maria, the member of the cabin crew who looked after me and other passengers nearby, was charming, warm and professional, nothing forced about her manner, simply an outstanding, natural human host and wonderful brand ambassador.