I know the Irish founded the duty free industry but I didn’t realise they a) still populated it in such quantity and b) all had my phone number.
Blog
Airports
Take a break KitKat (and take a bow)
Is this the most productive airport retail space in the world by sales per square metre?
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Airports
On location in Oman, a country of contrasts
Before travelling to Muscat this week for the inauguration of the new airport terminal and Muscat Duty Free stores, I mentioned to a few people that my next trip was to Oman. Even those who knew a little about this Gulf state struggled to conjure up an image of the country and its place in
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Airports
Shop windows on the world at Paris CDG
The most important marketing tool in the armoury of any physical store is the shop window. Be creative and colourful and blend art, design and fashion, and you’ll stop people in their tracks. Be drab, grey and lifeless, and they’ll walk on by. Amid increasing pressure from e-commerce, those messages have never been as important.
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Miscellaneous
Writing around the clock in beautiful Busan
By the time my first coffee kicked in, I had big stories on the boil from the USA (14 hours behind) and Brazil (11 hours), and news in from New Zealand (four hours ahead). All I need is a store opening from Kiritimati and I could (almost) report on yesterday, today and tomorrow simultaneously.
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Events
Zàijiàn Shanghai, annyeong-ha-seyo Busan
So, Zàijiàn Shanghai, annyeong-ha-seyo Busan. Another Trinity Forum done. Time for a moment to be, as it were, free of duty.
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Events
Sleepless in Shanghai but tremendous in Trinity
“Can you swap out the decaff for Ristretto (Nespresso’s short, strong version) please?” Give me strength. I need it.
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Miscellaneous
“In Khun Vichai, the world has lost a great man”
Khun Vichai was a man not simply of great achievement but one of compassion, grace and humility. He gave then gave again to all manner of causes, big and small.
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Events
High times at Happō-en as IQOS changes everything
Here was PMI CEO André Calantzopoulos cast in an almost messianic role, treating an audience of influencers, journalists, business partners and company executives to a catwalk-style reveal of the new IQOS product lines. Versace, Dior, Chanel, Apple, eat your hearts out.
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Events
From Novosibirsk to Nespresso, Lost in Translation in Tokyo
Lost in Translation? The story of my life. As Irving Berlin said, “I got lost but look what I found.”
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Airports
Mr. Adventure heads to Münich
Those who work with me know that a) I am a fan of the Mr. Men series and characters (created by English author Roger Hargreaves) and b) that I am capable of adopting several of their personas.
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Events
How Benny Klepach turned 3Sixty
The new identity had been kept under stricter security than goods in the DFASS bond. Many guests arriving at last night’s function were openly speculating that the subject must be a corporate acquisition – or even a sale to another party.
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Miscellaneous
Marshall lore or time to call the sheriff?
I am surprised that ACI Europe would allow such a blatantly self-serving, inaccurate and unfair article to be published.
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