The term ‘operators’ should be banned from our industry anyway; it sounds like someone using a forklift machine.
Blog
People
Finding a new companion for (travel retail) life
I note, for example, that Doug has already posted three stories online today, which, to remind you, is Sunday, New Year’s Eve. Who to battle daily now?
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Events
How L’Oréal Travel Retail’s Emmanuel Goulin declared and shared happiness at Christmas
It is a gesture that emboldens the Trinity spirit and affirms the Christmas spirit. Truly, happiness declared. And happiness shared.
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Events
Why Emmanuel is Declaring Happiness and why it pays to attend The Trinity Forum…
Since The Trinity Forum in early November, Emmanuel has been busy rolling out Lancôme Travel Retail’s ‘Declaring Happiness’ campaign. I think we can safely declare that today Emmanuel is himself full of happiness.
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Beauty
Packing up in duty free for the holiday
I watched as some of the world’s most illustrious beauty brands were stripped out of their packaging and stuffed into this young woman’s holdalls. Doesn’t do much for the selective distribution argument does it?
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Airports
World class in Waiheke – and making a connection through duty free
I’m over north-eastern Australia on the long Emirates flight from Auckland to Dubai, as my final trip of the year draws to a close. I’m winging my way back to Ireland for Christmas after visits to Melbourne and Auckland airports (more on their respective retail developments on our home page). When I travel at this
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Airports
The Moodie Blog: An echo of the city at Melbourne Airport
For any forward-looking airport company, taking the best of the city or region it represents and translating it faithfully to its own travel environment is both aspiration and challenge. And not that many airports get it right. Some add touches of local flavour in the shopping or food offer but little in the way of
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Events
One man, one boat, one ocean
Unlike Christopher Columbus, Isaac won’t be in a sailing ship. He’ll be in a rowboat.
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Airports
“Airports will become the single place where people do physical shopping” – Discuss
“Large airports are replicating their physical offers online. If airports are right, then the large shopping malls in the world would now all be very successfully competing with Amazon. They don’t.” – Stephan Uhrenbacher, Flio
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Airports
My final final call from Heathrow
It’s a dreary, dank, chilblain-creating, cold Saturday night in London and I’m headed to Asia on my last business trip of the year, my final fortnight on the road.
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People
The Whinging Pome: Tales from a life in travel retail
“The Whinging Pome Random Rules, Rule 22: Always engage with those sitting next to you on a flight, but very quickly make an assessment whether such an engagement is going to be worthwhile. If not, apply The Whinging Pome Random Rules, Rule 52: Cease all contact and employ diversionary tactics. If Rule No 52 fails,
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Events
Toeing the line at the Dubai Duty Free Golf World Cup
The golf pro asks the hacker where his feet are. “They’re at the end of my legs,” replies the hacker, surprised at such a naive question. “Where they always are.”
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Events
Singing Me and Guilio down by the scrapyard
On a course with about three and a half times the volume of sand as the Sahara, I may as well have taken my bucket and spade, so much time did I spend in the damn stuff.