Korean Air unveils its latest innovation

Surely the most talked-about stand at this year’s TFWA Asia Pacific exhibition is Korean Air’s. The world’s most successful inflight retailer has created a mock-up of an aircraft in order to show off its latest innovation – the first-ever onboard duty free shop. The shop, dubbed the ‘Duty Free Showcase’, will be a feature of

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Blue skies, nothing but blue skies, do I see…

I was blue, just as blue as I could be Ev’ry day was a cloudy day for me Then good luck came a-knocking at my door Skies were gray but they’re not gray anymore Blue skies Smiling at me Nothing but blue skies Do I see – Irving Berlin “JFK please!” They were the words

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New York blues

And the papers love to say It’s the meanest town in the USA But I think it’s okay It’s the town I’ve made my home – New York City Blues, Neil Sedaka Things you don’t want to read when you’re stranded abroad (1): “The last recorded eruption of Eyjafjallajokull lasted over a year (1821-1823) but

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Korean Air remembers Lars Johansson

Do gestures come any more lovely than this? The front cover of the latest limited-edition version of Korean Air’s SkyShop magazine is dedicated to the memory of Lars Johansson, the man synonymous with the extraordinary success of Inniskillin Icewine in travel retail. Tragically, Lars passed away suddenly during October 2009’s TFWA World Exhibition in Cannes.

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Kneejerk reactions and a Keystone Cops approach to terrorism

No-one doubts the seriousness of the attempted terrorist attack on Northwest Airlines flight 253, bound from Amsterdam Airport Schiphol to Detroit Metropolitan Airport, on Christmas Day. No-one doubts the need for enhanced, hopefully temporarily, security measures at airports – especially those in, or serving, the US. But if recent history should have taught us one

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A taste for the finer things in life (and Switzerland)

Another day, another early start. Another visit to my second home, London Heathrow Airport. I’m on my way to Zürich, Switzerland to see a much talked-about ‘Trinity’-style ‘Taste of Switzerland’ promotion involving airport, brands and retailer. Cursed with a head cold that half of the delegates to the Cannes show seem to have returned with, London’s

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IATA takes a positive stand

I applaud the International Air Transport Association (IATA) for an outstanding initiative at London Heathrow Airport (it may be at other airports too). Travelling through Terminal 5 en route to Hong Kong International Airport and Macau for the 2009 Trinity Forum, I spotted a highly visible IATA booth in the landside departures hall. The booth

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Carted off to jail?

I am looking forward to hearing the case for the defence from those charged with ground theft at London Heathrow Airport, following a series of police raids last month. As we reported, the raids followed an investigation by UK inflight sales security consultant STI – Airline Sales & Services Limited* into ground theft from aircraft at

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You pays your money and you takes your choice

Last month Emirates announced an increase to its free baggage allowances for all passengers. It was a surprisingly unheralded story, which didn’t generate the headlines it deserved. For the move ran precisely against a worryingly strong trend among the airline community that increasingly sees passengers as ancillary revenue-generating units rather than paying guests – and we’re talking about revenue for

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Flying lessons

If you’re visiting any country and are looking for clues as to what kind of people, place and culture await you, you could do worse than flick through the national airline’s inflight brochure on your journey there. Better still (and yes, here’s a publisher talking) go straight to the adverts, and you’ll get a pretty good insight into what is making the

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