My final final call from Heathrow

It’s a dreary, dank, chilblain-creating, cold Saturday night in London and I’m headed to Asia on my last business trip of the year, my final fortnight on the road.

Experiencing the world’s first run-through duty free store

“There seems to be a problem. I’m sorry, you can’t get on this flight. And you’re very late.”

Do these two pictures paint the future of travel retail?

Here at Melbourne, the talked-about convergence of digitalisation and personalisation has found voice

Finding funnel-webs and missing apostrophes in Melbourne

I was tempted to go up to the information counter and ask politely, “Where can I find an apostrophe?”

Back in Bangkok before meeting a new generation in Melbourne

Samui is one of those lovely little regional airports that carries you back to a different era of travel.

#LifeinHel: Saving private Ryan moments on social media

Featuring the ‘World’s longest layover’, #LIFEINHEL is a mix of reality TV, game shows and social media. It relates the story of how Ryan is living in a little cabin inside Helsinki Airport for 30 days.

Airlines

October 24, 2017

Flying high in First Class with Bombay Sapphire and Virgin

A little tipple is surely justified as today (19 October) is International Gin & Tonic Day and I’m about to be flown First Class to New York to celebrate.

Airports

September 28, 2017

LaunchPads and rocket launches lead to airport shopping take-off

Vegan and glam in the same sentence. You read it here first. Brilliant.

Airports

September 22, 2017

Clearing up a clearing-up issue at Dublin Airport

My recent Blog about the awful state of the public seating area surrounding (not inside) the Starbucks at Dublin Airport T1 hopefully struck a chord.

Airports

September 12, 2017

A very British coup for a very French brand at Heathrow T3

Finding a Louis Vuitton store in an airport is like spotting an Okapi, a Sao Tome Shrew, a Red Wolf, a Javan Rhino, a Northern Hairy-Nosed Wombat or any other rare species.

Airports

Homeless finds a home in Hong Kong

I saw (and bought) a map of the world, for which you stuck special pins denoting the cities and countries you have visited (I had to buy extra pins).

Airports

September 1, 2017

Full marks to Marqette, no stars for Starbucks at Dublin Airport

Airport dining gets a bad rap, often unfairly. But sometimes the sector plays into the hands of its critics. I always hesitate to single out businesses for criticism when they are doing their best. But I don’t think this one was.

Airports

August 25, 2017

A front-row seat at Australia’s finest movie showing

The view from my window on QF127 is better than any cinema could ever offer. Australia simply stretches. And then it stretches some more. It is a wondrous country.

Airports