Here at Melbourne, the talked-about convergence of digitalisation and personalisation has found voice
Airports
Finding funnel-webs and missing apostrophes in Melbourne
I was tempted to go up to the information counter and ask politely, “Where can I find an apostrophe?”
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Airports
Back in Bangkok before meeting a new generation in Melbourne
Samui is one of those lovely little regional airports that carries you back to a different era of travel.
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People
Recognising ‘Mr Chocolate’, ‘the man from Mars’ and a champion of travel retail
“I think there must be several Stuart Bulls, so often do we see him here in the region” – Colm McLoughlin, Dubai Duty Free.
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Travel
Replacing the batteries on Koh Samui
You get what you pay for, as they say. I wonder what a ‘genuine fake’ (as opposed to a fake fake?) Armani suit looks like?
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Events
Trinity spirit alive and well in Thailand
The world tour continues, onto Australia, the US, the UK and Dubai. I take that journey in the knowledge that Trinity is alive and well.
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Events
Flying Foxes and new-look King Power store augur well for Trinity Forum
Given that King Power-owned Leicester City’s crucial match against Everton kicked off precisely as my flight took off, the first thing I wanted to know from Khun Tongchai was the score. “Two-nil,” he said with a beam as wide as the King Power Stadium in Leicester.
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Airports
#LifeinHel: Saving private Ryan moments on social media
Featuring the ‘World’s longest layover’, #LIFEINHEL is a mix of reality TV, game shows and social media. It relates the story of how Ryan is living in a little cabin inside Helsinki Airport for 30 days.
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Events
Getting ready to walk back down Memory Lane
I’m ready now to take a walk down Memory Lane. It’s Autumn but this time I’m not headed for a fall.
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Airlines
Flying high in First Class with Bombay Sapphire and Virgin
A little tipple is surely justified as today (19 October) is International Gin & Tonic Day and I’m about to be flown First Class to New York to celebrate.
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Airports
Aelia Duty Free: Very nice in Nice
I love the simplicity, vibrancy and brightness of this store. It may not have the sunshine but it still manages to capture the very essence of the Côte d’Azur. Nice? Very nice, I’d say.
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Events
TFW(B)A man maintains control as team adopts attacks-free policy
This is a truly rare sighting of a TFWBA, that highly endangered species, a Tax Free West Bromwich Albion supporter, spotted on foreign soil in every sense.
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People
Bidding a fond adieu to Gebr Heinemann’s Pierre Viarnaud
Pierre is one of the truly good guys of travel retail. Good in all senses: as a human being, as a professional, as a man of impeccable integrity.