‘Customers refund restaurant’ deserves to be right up there with journalism’s most famous aphorism, ‘man bites dog’, for sheer unlikeliness.
Blog
Airports
Lost in (duty free) space, the sequel
With my advanced years, notoriously fickle directional capabilities AND having to focus on shooting a video, what possible chance did I have of getting out of this terrible ‘force through’ duty free?
Read More
Airports
Twaddle deep and twaddle dumb in Auckland
My native land is anything but a back water. But that doesn’t spare it from sometimes being a swamp of twaddle deep and twaddle dumb.
Read More
Airports
Food for thought (but maybe not for eating) in New York
I’m not so sure I would be tempted by any of those sandwiches, even if I’d been queuing since 1892.
Read More
Lifestyle
Drawing breath before a moment of distilling history
If Friendship and Whisky gang thegither, Go together I’m aye the aqua vitae you imbie wi one another. Maybe a nip, a sip, O Macallan Gold to handsel and handfast a partnership? A deal sealed With just your word, a handshake, a dram? What a firm and lasting promise I am! What a lovely sentiment
Read More
People
FAB-ulous Suzie joins the famous five
Suzie, FAB-ulous Suzie, is now hell bound for Helsinki, where she will join the other FAB four finalists. All she needs now is a passport.
Read More
Miscellaneous
This changes everything: Towards a smoke-free, duty-free world
It potentially turns a deeply troubled category into a resurgent one. For once our industry is (positively) disrupting itself, rather than playing the role of passive disruptee.
Read More
Events
Why a kiss is still a kiss in travel retail
His presentation was themed, ‘A kiss is still a kiss, how to marry cash and unforgettable moments.’ I’m not sure if I’ve ever heard travel retail’s ultimate challenge better articulated.
Read More
Airports
Celebration time beckons at Hong Kong International Airport
June and July will provide an extravaganza of festivities as the airport’s latest generation of anchor store retailers stage their Grand Openings.
Read More
Airports
Mamma mia, Korea we go again…
I do not read British newspaper The Sun, but I did stop at BA’s Heathrow T5 lounge to admire the title’s unlikely marrying of events Korean and Swedish in one brilliant headline.
Read More
Events
Plenty of heat in the FAB judging kitchen
With four nationalities and diverse backgrounds and perspectives represented on the judging panel, there’s plenty of heat, lots of spice and even the occasional boilover in the judging kitchen.
Read More
People
The state of ‘being Heinemann’
‘Being Heinemann’ is about respecting the status quo but also challenging it. It’s about honouring history (five generations and 139 years of it) but also writing new chapters.
Read More
Airports
Travel packing as you never saw it, daigou style
I didn’t believe you could get so many cosmetics items into one small wheelie case. But never underestimate the ingenuity of the daigou, nor the sheer power of money.